Help with Signing In

Help with Logging In/Out

If you are having difficulty logging in, it could be because your old login is still in your cache and interfering with your new login. Reloading the page a few times usually helps to clear out the "sticky" old login information. Please try the following steps:

• Go back to the NANT home page and click on the "Log Out" link on the menu bar.
• If you do not see a "Log Out" link it means that you are not logged in, in which case just proceed to the next step.
• Empty your browser cache and then reload/refresh the page a few times.
• Try to log in again.
• If the above does not work, try logging out, clearing your cache and reloading the page, then shut down your browser and restart it.

If the above steps do not work, please contact the NANT office for further assistance.

Help with Entering your Login Details

If you receive a message that your authentication failed, it is most likely because you have entered your username or password incorrectly.

Please double-check the text you have entered to make sure that it is accurate.

Please also note that the username and password are case-sensitive.

If you are not sure whether you entered your password correctly or not, you can also try opening up Notepad on your computer and typing your password out there, then copying and pasting it into the Password field in the login window. (NB. It must be a text-only word-processing program. Do not use a program like Microsoft Word, as it may add unseen formatting characters to your text when you copy/paste it.)

If you believe you have entered the information correctly but you are still not able to log in, please contact the NANT office to verify that you have the correct account information.

Help with Password

If you have forgotten your password,

• Enter your username or email address into the "Username" field in the login window,
• then click on the "Forgot your password" link.
• Your password will be emailed to you.

Click the picture to view it in a larger size.

You should receive the email almost immediately, or within a few minutes. However, there can sometimes be delays due to mail server policies and other circumstances out of our control, so please allow the email reminder some time to be delivered to you.

If you do not receive your password via email within a day or two at the latest, please contact the NANT office for further assistance.